1. Booking & Deposit

All appointments must be secured with a non-refundable deposit at the time of booking.

Appointments are not confirmed without a deposit.

Rescheduling is allowed up to 48 hours in advance; your deposit will transfer to the new date.

Cancellations made less than 48 hours before your appointment will require a new deposit.

If the artist cancels, your deposit will be refunded.

2. Cancellations & No-Shows

First-time clients who cancel late or no-show must pay the full remaining balance within 48 hours.

Returning clients must pay 50% of the remaining balance.

Failure to pay may result in being blacklisted or sent to debt collection.

To reschedule or cancel, use the link in your confirmation email.

3. Late Arrivals

Clients arriving 20+ minutes late may forfeit their appointment and deposit.

Services may be adjusted to fit the remaining time.

Please notify the artist as soon as possible if you’re running late.

4. Regular Client Policy

Clients who attend 3+ consecutive appointments are considered regulars.

Regulars may be offered more flexibility but must still provide 48 hours' notice for changes.

5. Payment

Payments are accepted via Tikkie or cash.

No change is provided for cash payments—please bring the exact amount.

The closest ATM is located at Albert Heijn, Columbuskwartier.

Squeeze-in appointments (outside regular hours) incur a €20 surcharge, payable in advance.

6. Service Guarantee

All services come with a 5-day guarantee for repairs (lifting, chipping, charm loss).

After 5 days, repairs will be charged per nail.

If you notice lifting or damage within the guarantee window, contact the artist immediately to avoid further issues.

Enhancements are considered decorative and should be treated like jewelry, not tools.

7. Hygiene & Conduct

No additional guests unless pre-approved (e.g. caregiver or translator).

No pets allowed.

During the appointment, hands must remain clean and dry. Avoid touching your face, hair, food, or applying creams/oils.

The artist is not liable for compromised results due to client hygiene during the session.

The appointment may be terminated without refund in cases of abuse, harassment, or repeated policy violations.

8. Refund Policy

No refunds will be issued for completed services.

If there’s an issue, the artist is open to discussing fair solutions at their discretion.